Privacy Policy
SA Skills Development Academy
Website:
Last Updated: 18 August 2026
1. Introduction
SA Skills Development Academy (“SA Skills Development Academy”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, apply for training, register for a programme, make an enquiry, communicate with us or otherwise use our services.
This Privacy Policy is intended to comply with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
SA Skills Development Academy is a South African skills-development and training organisation providing training, development, educational and related services.
For purposes of POPIA, SA Skills Development Academy acts as the responsible party in respect of personal information that we process in connection with our activities.
Our contact details are:
SA Skills Development Academy
223 Marthinussen Street
Germiston
Gauteng
1434
South Africa
Email: info@sa-skillsdevelopmentacademy.co.za
Information Officer: [INSERT NAME OF INFORMATION OFFICER]
Information Officer Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
3. What Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
3.1 Contact Information
Name and surname
Telephone or mobile number
Email address
Residential or postal address
Other contact information you voluntarily provide
3.2 Training and Application Information
Where relevant to a training programme or application, we may collect:
Course or programme applied for
Educational qualifications
Training history
Employment information
Skills and experience
Information contained in application forms
Supporting documentation
Information required to administer or assess training
We will only request information that is reasonably necessary for the relevant purpose.
3.3 Identification Information
Where reasonably necessary and permitted by law, we may request identification information such as:
South African ID number
Passport number
Date of birth
Proof of identity
We will not request or retain identification information unnecessarily.
3.4 Communications
When you contact us by email, telephone, website forms, WhatsApp or other communication channels, we may retain information contained in those communications so that we can respond to you and maintain an appropriate record of our interaction.
3.5 Website and Technical Information
When you visit our website, certain technical information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
This information may be used for website security, analytics, troubleshooting and improving our website.
4. How We Collect Personal Information
We may collect personal information:
Directly from you when you complete an enquiry or application form;
When you register for a course or programme;
When you contact us by telephone, email or other communication channels;
When you communicate with us through social media;
When you visit or interact with our website;
From organisations or individuals who lawfully provide information to us;
From service providers that assist us with our operations; and
Where permitted or required by applicable law.
5. Why We Collect and Use Personal Information
We may process your personal information for purposes including:
Responding to enquiries;
Processing training or course applications;
Registering learners for training programmes;
Providing training and related services;
Communicating with learners, applicants and clients;
Managing training records;
Administering assessments and certificates;
Maintaining appropriate business and administrative records;
Providing customer support;
Improving our training programmes and services;
Improving and maintaining our website;
Preventing fraud, abuse and unlawful activity;
Protecting the security of our website, systems and users;
Sending information about relevant services or training opportunities where permitted by law;
Complying with legal, regulatory and contractual obligations; and
Protecting our legitimate business interests and rights.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law.
6. POPIA and Lawful Processing
We will process personal information in accordance with the conditions for lawful processing under POPIA.
Depending on the circumstances, our processing may be based on:
Your consent;
The performance of a contract with you;
Steps taken at your request before entering into a contract;
Compliance with a legal obligation;
Protecting legitimate interests where permitted by law; or
Another lawful basis recognised under POPIA.
Where consent is required, we will seek appropriate consent before processing your personal information.
You may withdraw consent where our processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
7. Training and Learner Information
If you apply for or participate in a training programme, we may need to process additional personal information for legitimate training, administrative, assessment, certification or regulatory purposes.
This may include information relating to your qualifications, attendance, assessments, course progress and certificates.
We will take reasonable steps to ensure that such information is only accessed by persons who require it for legitimate purposes.
8. Special Personal Information
In certain circumstances, information may fall within categories of “special personal information” under POPIA.
We will only process such information where there is a lawful basis to do so and where the processing is permitted under POPIA or another applicable law.
We will not request special personal information unless it is reasonably necessary for a legitimate purpose.
9. Children’s Personal Information
Our services may be available to learners who are under the age of 18.
Where we process personal information relating to a child, we will take appropriate steps to ensure that such processing complies with POPIA and other applicable laws.
Where required, we may request appropriate consent from a parent, guardian or other person legally authorised to provide such consent.
If you believe that a child has provided personal information to us unlawfully or without appropriate consent, please contact us so that we can investigate and take appropriate action.
10. Sharing Personal Information
We may share personal information with third parties where reasonably necessary for legitimate business, training, administrative or legal purposes.
These third parties may include:
Training and assessment partners;
Educational or skills-development partners;
IT and website service providers;
Website hosting providers;
Cloud-storage providers;
Email and communication service providers;
Professional advisers;
Auditors and accountants;
Government or regulatory authorities where required by law;
Service providers assisting us with administration; and
Other parties where you have given appropriate consent.
Where a third party processes personal information on our behalf, we will take reasonable steps to require that the information is handled securely and confidentially and in accordance with applicable legal requirements.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms or other online services.
Those third parties may have their own privacy policies and terms of use.
We are not responsible for the privacy practices, security or content of third-party websites that we do not control.
You should review the privacy policies of third-party services before providing them with personal information.
12. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
Make our website function correctly;
Remember preferences;
Improve website performance;
Understand how visitors use our website;
Improve our services;
Assist with website security; and
Where permitted, support advertising or marketing activities.
We may use third-party analytics or website services that place cookies or similar technologies on your device.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Where legally required, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
13. Direct Marketing
We may contact you with information about our training programmes, services, events or other relevant information where permitted by applicable law.
Where consent is required for direct marketing, we will obtain appropriate consent.
You may request that we stop sending marketing communications to you at any time.
Marketing emails may also contain an unsubscribe facility.
Please note that opting out of marketing communications will not necessarily prevent us from sending important administrative or service-related communications.
14. Website Analytics and Advertising
We may use analytics or similar technologies to understand how visitors use our website.
This may include information such as pages viewed, approximate location based on technical information, device type and website interactions.
Where third-party analytics, advertising or social-media tools are used, those providers may process information according to their own privacy policies.
We will take reasonable steps to configure such services in a manner consistent with applicable privacy requirements.
15. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
Loss;
Damage;
Unauthorised destruction;
Unauthorised access;
Unauthorised disclosure; and
Unlawful processing.
POPIA requires responsible parties to implement appropriate and reasonable technical and organisational safeguards for personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You should therefore exercise appropriate caution when sending confidential information over the internet.
16. Security Compromises and Data Breaches
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take appropriate steps to investigate, contain and address the security compromise.
Where required by POPIA, we will notify the Information Regulator and affected data subjects as required by law.
POPIA provides for notification of security compromises to the Information Regulator and, subject to the requirements of the Act, affected data subjects.
17. Retention of Personal Information
We will not retain personal information for longer than is necessary for the purpose for which it was collected, unless:
The law requires us to retain it;
We need it for legitimate business purposes;
It is required for contractual purposes;
It is required to resolve a dispute;
It is required for regulatory or reporting purposes; or
Another lawful basis for retention exists.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
18. Accuracy of Personal Information
We take reasonable steps to ensure that personal information in our possession is accurate, complete and up to date.
You may contact us if you believe that information we hold about you is incorrect or incomplete.
19. Your Rights Under POPIA
Subject to the limitations and requirements of applicable law, you may have the right to:
Request access to personal information that we hold about you;
Request correction or updating of inaccurate information;
Request deletion of personal information where permitted by law;
Object to certain processing of your personal information;
Object to direct marketing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is being processed; and
Lodge a complaint regarding the processing of your personal information.
The Information Regulator also identifies access, correction and objection as important privacy rights under POPIA.
20. How to Exercise Your Rights
To exercise your rights, please contact us using:
Email: info@sa-skillsdevelopmentacademy.co.za
Your request should contain sufficient information to enable us to identify you and understand your request.
For security purposes, we may need to verify your identity before releasing, changing or deleting personal information.
We will process your request in accordance with POPIA and other applicable laws.
21. Complaints
If you have concerns about the way we process your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Regulator of South Africa.
The Information Regulator provides services for POPIA complaints and security-compromise reporting through its eServices platform.
Information Regulator of South Africa:
Website: https://inforegulator.org.za/
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za
22. International Transfers of Personal Information
Some of our service providers or technology providers may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate safeguards are in place.
We will not knowingly transfer personal information internationally in circumstances prohibited by POPIA.
23. Information Officer
SA Skills Development Academy will designate and maintain an Information Officer in accordance with applicable legal requirements.
The Information Officer is responsible for assisting with privacy and information-protection matters and may be contacted regarding requests, complaints and questions concerning the processing of personal information.
Information Officer: [INSERT NAME]
Email: [INSERT EMAIL]
Telephone: [INSERT NUMBER]
The Information Regulator’s current eServices platform provides facilities for registration and management of Information Officers.
24. PAIA
The Promotion of Access to Information Act 2 of 2000 (“PAIA”) provides mechanisms for requesting access to information held by organisations.
SA Skills Development Academy will maintain the documentation required by applicable law, including its PAIA Manual where applicable.
Our PAIA Manual should be made available through the appropriate channels and should explain the information held by the organisation and the process for requesting access. The Information Regulator confirms that private bodies are required to develop and make their PAIA Manuals available.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services;
Changes to our website;
Changes to our data-processing practices;
Changes to technology;
Changes to applicable legislation; or
Regulatory requirements.
When we update this Privacy Policy, we will update the “Last Updated” date at the beginning of the document.
We encourage you to review this Privacy Policy periodically.
26. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how we process personal information, please contact us.
SA Skills Development Academy
223 Marthinussen Street
Germiston
Gauteng
1434
South Africa
Email: info@sa-skillsdevelopmentacademy.co.za
Information Officer: [INSERT NAME]
Information Officer Email: [INSERT EMAIL]
Telephone: [INSERT NUMBER]
Last Updated: 18 August 2026